Jira Cloud

Create tickets in JIRA with the incidents from Squadcast and sync status bidirectionally

You can use this integration guide to install and configure the Squadcast extension in JIRA Cloud to create issues in JIRA projects when there is an incident in Squadcast either Automatically or Manually and sync the status bidirectionally.

Pre-requisites

  1. A valid Squadcast cloud subscription or a trial account (in either the Pro or Enterprise plans)

  2. A user account in JIRA Cloud version with Administrator privileges

Integration Steps

(1) Login to your Jira Cloud account and install Squadcast Jira Cloud plugin by clicking on Get it now

(2) Click on Configure once the app has been installed

(3) Copy the JIRA Client Token that is available in Step 2 of the Configuration page

(4) Go back to Squadcast, navigate to Extensions from the sidebar and click on Integrate under Jira cloud

(5) Paste the previously copied Jira Client Token and click on Save & Next

(6) Select the Jira Project in which tickets need to be created, select the Issue Type and click Next

(7) Then, map the Jira Issue Status to the available Squadcast incident statuses and click Next

(8) Select the Mode in which you want to add tickets to Jira for incidents in Squadcast: Manually or Automatically and then, select the Service(s), for whose incidents JIRA tickets must be created by Squadcast and click on Save & Integrate

That’s it! Your Jira Cloud integration is good to go.

Usage of the Automatic and Manual Modes

Automatic mode

If you have chosen the Automatic mode while configuring Jira cloud then you need not do anything. Any incident triggered for the selected Service(s) will automatically create an issue in the selected Jira Project with the configured Issue Type.

Manual mode

If Manual Mode is chosen, follow the below steps to create a ticket in Jira:

(1) Open the incident in Squadcast and click on More Actions button in the Incident Details page

(2) Select Jira Cloud action and click on Create a ticket in Jira

A ticket will be created in the selected Jira Project with the configured Issue Type. This action will be recorded in the Incident Timeline with a hyperlink to the created Jira ticket.