You can access the Incident Timeline by visiting the Incident Details page in the web app and the timeline will be displayed on the right-hand side of the page.

The Incident Timeline will display the timeline of the incident in reverse chronological order as to when the incident was first Triggered and Assigned, who Acknowledged it or Re-assigned and who resolved them and when.

Exporting Incident Timeline

The automated timeline serves as a realtime chain of incident resolution activity. It is very useful to create Incident Review reports and you can use the export option to download the incident timeline for the same.

You can export timeline by clicking on the Download icon at the top right corner of the incident timeline.

You will have the option to download in PDF or CSV formats

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Pro Tip

You can reveal the exact time of the event in the Incident Timeline by clicking on the approximate time displayed.