Incident Details

Get more details for an incident

(1) Move to the Dashboard or the Incident List to view and open incidents

(2) By clicking on any incident, you will be taken to its dedicated incident page which shows all the details of the incident. You can see:

(a) Incident Number, Message on the top

(b) Associated Tags below the Message. Tags can also be added/updated here

(c) Incident Description i.e. the alert information along with images and links sent by the Alert Source

(d) Incident Status

Triggered

When an incident is open, it will be in the Triggered state. Concerned users will get notified when an incident is in Triggered state. It will remain in this state until someone acknowledges it.

Acknowledged

Incident shifts from Triggered to Acknowledged state when any user acknowledges it. The user can now look into the incident and try to solve it. If the incident is reassigned or escalated to another user, it will go back to a triggered state, until the new user takes responsibility for it and acknowledges the incident.

Resolved

Incidents can be marked as Resolved to close them.

Suppressed

Sometimes, the incidents can be in a Suppressed state - this happens when the alert notification was not meant to go out for some reason like the service was under maintenance.

(e) Incident Notes to collaborate with your team

(f) Incident Details displaying:

• Created Date and Time
• Alert Source
• Affected Service
• Elapsed time

(g) Responders

(h) Activity Timeline

(i) Ability to:

• Acknowledge
• Reassign to a User, Squad or an Escalation Policy
• Action to create JIRA tickets or take actions via Circle CI
• Resolve

(j) Update Status Page

(k) Create Postmortem

Incident Field Limitations

{
  "data": {
    "0-0": "Incident Message",
    "1-0": "Incident Description",
    "0-1": "250",
    "h-1": "Character Limit",
    "h-0": "Incident Field",
    "1-1": "15000"
  },
  "cols": 2,
  "rows": 2
}