Get more details for an incident
First, select the Team from the team picker on the top.
(2) By clicking on any incident, you will be taken to its dedicated Incident Details page which shows all the details of the incident
What does the Incident Details page for an incident contain
(a) Incident ID and Incident Message
Copy Incident URL
The copy button beside Incident ID copies the Incident URL to the clipboard.
(b) Associated Tags below the Message. Tags can also be added/updated here
(c) Incident Description i.e. the alert information along with images and links sent by the Alert Source
(d) Incident Status
Triggered: When an incident is open, it will be in the Triggered state. Concerned users will get notified when an incident is in Triggered state. It will remain in this state until someone acknowledges it
Acknowledged: Incident shifts from Triggered to Acknowledged state when any user acknowledges it. The user can now look into the incident and try to solve it. If the incident is Reassigned or escalated to another user, it will go back to a triggered state, until the new user takes responsibility for it and acknowledges the incident
Resolved: Incidents can be marked as Resolved to close them
Suppressed: Sometimes, the incidents can be in a Suppressed state - this happens when the alert notification was not meant to go out for some reason like the Service was under maintenance
(e) Notes to collaborate with your team
(f) Ability to:
- Acknowledge the incident
- Reassign the incident to a
- Take Actions on the incident to create JIRA tickets or take actions via Circle CI
- Resolve the incident
(g) Incident Details displays:
- When the incident was created in Squadcast
Hover over the created field to view the exact Date and Time of the creation of the incident.
- Alert Source via which the incident was created
- Affected Service for which the incident was created
- Elapsed time since the incident got created in Squadcast
(h) Responders will display the list of all
Escalation Policies that were involved during the lifecycle of the incident
(i) Activity Timeline will indicate the list of all activities performed on this incident in reverse chronological order
(j) Update Status Page is used to update your Status Page for this incident
(k) Create Postmortem will let you start/update the Postmortem for the incident
(l) If the incident has deduplicated events, they will be listed under Deduped events. By clicking on Deduped events, you will be able to see the following:
- Number of deduplicated events
- Event Timestamp
- Message and Payload of the event
Clicking on any of the deduplicated events will display will all the information that is sent for that alert from the monitoring tool, including the Deduplication Reason (which Deduplication Rule got executed).
Incident Details Field Limitations
There are certain character limitations for the Incident Message and Incident Description fields. The same is indicated below.
|Incident Field||Character Limit|