Squadcast Support

The Squadcast support Developer Hub

Welcome to the Squadcast support developer hub. You'll find comprehensive guides and documentation to help you start working with Squadcast support as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Manage Escalation Policies

Define rules on when and how alerts escalate to various Users, Squads and (or) Schedules within your organization.

Escalation Policies make sure the right people are notified at the right time. The incident notifications can be configured to escalate to Users, Squads or Schedules in a given order and time. You can create different Escalation Policies for different Services.

You can create a Escalation Policy under Escalation Policies (Sidebar) → Add Escalation Policy.

Give the Escalation Policy a Name and a Description.

You can add Users, Squads or Schedules as recipients at any level.

Enter the appropriate time, giving enough notice for your recipients to acknowledge the alert after which it will escalate to the next level.

By clicking Add Rule you can add any number of level of recipients to your escalation policy.

There is an option to repeat the policy a given number of times if no one acknowledges.

Click on Save button.

Manage Escalation Policies


Define rules on when and how alerts escalate to various Users, Squads and (or) Schedules within your organization.

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