Escalation Policies make sure the right people are notified at the right time. The incident notifications can be configured to escalate to Users, Squads or Schedules in a given order and time. You can create different Escalation Policies for different Services.

You can create a Escalation Policy under Escalation Policies (Sidebar) → Add Escalation Policy.

Give the Escalation Policy a Name and a Description.

You can add Users, Squads or Schedules as recipients at any level.

Enter the appropriate time, giving enough notice for your recipients to acknowledge the alert after which it will escalate to the next level.

By clicking Add Rule you can add any number of level of recipients to your escalation policy.

There is an option to repeat the policy a given number of times if no one acknowledges.

Click on Save button.