Email Integration

Efficiently resolve incidents through email alerts with Squadcast. Trigger incidents for events and alerts sent via email from diverse monitoring tools. Explore now!

Route alerts into Squadcast using Email endpoints of Services from platforms that support Email integrations.

In Squadcast: Using Email as an Alert Source

  1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

2. Select Email. Copy the displayed Webhook URL to configure it within Email. Finish by clicking Add Alert Source -> Done.

In the external platform which you are using: Configure the Email endpoint

Head over to the platform from where you want to route alerts into Squadcast. Navigate to the section where you can configure the Email endpoint/integration. Then, paste the copied Email address in the right placeholder and test this integration, if there is a provision to do so, and validate that the integration works.

That's it, your Email integration is now good to go!

Note

The Incident Message will be the subject of the Email and the Incident Description will contain the body of the Email

How-to: Configure the Email Prefix for a new Service

(1) On the Sidebar, click on Services

(2) Select Add service

(3) Add the details in the box as required along with configuring the Email Prefix

(4) Click on Save to create the new Service with an Email Prefix of your choice

How-to: Rename the Email Prefix for an existing Service

(1) On the Sidebar, click on Services

(2) For the Service for which you want to rename the Email prefix, click on the Edit option

(3) Select Edit in the drop-down

(4) Replace the existing prefix with the prefix of your choice in the placeholder for Email Prefix

(5) Click on Save

Now, whenever an Email is sent to the Service's Email address, Squadcast will trigger an incident for it.

Note

This integration does not support auto-resolution of incidents. If the platform you are using resolves an alert, you will have to manually resolve the corresponding incident in Squadcast via the web app or the Squadcast mobile app.

Have any questions? Ask the community.

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