Communication Channels

Communication Channels helps you add video call, chatops and external links to an incident. Additionally, you can create a dedicated Slack Channel for an incident using the Communications Card.

To add a Communication Channel,

(1) Click on + icon or +Add Link button

(2) Select the type of channel you want to add

(3) Add the link and Text to Display for your Communication Channel -> Click on Save

Once added, you can Edit/Update the Communication Channel.

Creating Slack Channel for Incidents

To create a Slack Channel for an Incident,

(1) Navigate to the Incident Details page, and click on the + icon or + Add Link button

(2) Click on the Create Slack Channel option from the menu

(3) Type in the Channel Name for your Incident and click Save

This will generate a dedicated Slack Channel for your Incident.