The Analytics page helps you see how your organisation has performed in a given time period by providing you the hard numbers in easy to understand graphs and charts.
You can access the Analytics page in the web app by selecting Analytics from the Sidebar.
In the first section, you can see the Distribution of Incidents across status and you can choose based on the Incident statuses like Triggered, Acknowledged, Resolved and Suppressed from the left side and see the changes reflecting on the graph in the right side.
In the next section, you can see the MTTA & MTTR Analysis, for the whole organisation over the selected time period. MTTA is the Mean time to Acknowledge an incident and MTTR is the Mean time to Resolve an incident.
In the Final section, you can see the Distribution of Incidents across services, during a given a time period. You can also view status of each service and for each individual or the organisation as a whole.
You can filter and export incidents from the Incident List Page within the platform.
Updated 2 months ago
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