Adding a Service

A Service is a core component of your infrastructure/application for which alerts are generated.

Services in Squadcast represent specific systems, applications, components, products, or teams for which an incident is created. To check out some of the best practices for creating Services in Squadcast, refer to the guide here.

Prerequisites

• The User Role associated with the user in the Team must have required permissions to manage Services.

• You need to have at least one Escalation Policy before you can add Services.

• The number of Services that can be added to an Organization is determined by the plan that your account is currently on.

Creating a Service

1. Navigate to Services -> Click on Add New Service. On the next screen, you will be guided through two steps.

2. Define Service: Enter the Name and Description based on the function that the service provides. Select an existing Escalation Policy and Owner. Enter Tags, and Click Save and Continue.

3. Add Alert Source: Select the integration(s) you use to send alerts to this service from the search bar, dropdown, or from a list of our most popular integrations.

If you chose to add an integration to your service, you will now be in the service’s Integrations tab, where you’ll find the integration guide and an integration key. Follow the integration guide instructions to complete the configuration. Once you have completed the integration guide instructions, your service configuration is now complete.

4. Click on Done to Create a New Service.

Edit Service Setting

To edit an existing service’s settings:

1. Navigate to Services -> Service Overview -> select or search for your desired service.

2. Click on the service to navigate to the Service Details page.

3. In the top right, click More -> Edit Service.

4. Once you have edited your preferred settings, click Save Changes.

Edit a Service’s Escalation Policy

To edit a service’s escalation policy:

1. Navigate to Services -> Service Overview -> select or search your desired service.

2. Click on the service to navigate to the Service Details page.

3. In the top right, click More -> Edit Service.

4. Under the escalation policy drop-down, search and select an escalation policy.

5. Click Save Changes.

Delete Service

To delete an existing service:

1. Navigate to Services -> Service Overview -> select or search for your desired service.

2. Click on the service to navigate to the Service Details page.

3. In the top right, select More -> Delete Service.

4. You will receive a prompt, click on Yes, Delete Services.

It will delete your Service.

Add Integrations to an Existing Service

To add an Alert Source Integration to your service:

1. Navigate to Services -> Service Overview -> select or search for your desired service.

2. In the extreme right, expand the accordion -> In the Alert Sources section, Add Alert Source.

3. Select the integration(s) you use to send alerts to this service from the search bar, dropdown, or from our most popular integrations list.

4. Click Add Alert Source.

5. Now your alert source is added, copy the Webhook URL.

6. Follow the Integration Guide to complete configuring the desired alert source.

Have any questions? Ask the community.