# Analytics {% embed url="" %} The **Analytics Dashboard** helps you analyze the performance of your Organization/ Team, for a given time period. {% hint style="info" %} **Note:** Only users with [Org Level Permission](/manage-users/user-permissions-access-controls.md) can view Organization Analytics. {% endhint %} ### Team Level Analytics {% hint style="info" %} **Note:** Team Level Analytics uses Role-Based Access Control. Only the users who are part of the Team can view that Team’s performance. {% endhint %} Select the appropriate **Team** from the Team Picker on the top left. 1. Click on **Analytics** in the sidebar 2. By default, the selected time range is the **last 30 days** You can select a custom time range using the utility on the top right corner of the page, to select and apply a time range for Analytics data consumption.
Analytics - Incident Management using Squadcast
In Team Analytics, you can see many components: | Component | Description | | --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Incidents | Total incidents of the team | | MTTA | Mean Time To Acknowledge shows how quickly your team is able to respond to an incident. This is calculated by their time to Acknowledge an incident | | MTTR | Mean Time To Resolve shows how quickly your team is able to resolve incidents as they arise. This is calculated by their time to Resolve an incident | | MTTA & MTTR over time |

The image here shows the MTTA & MTTR over time for applied filters i.e Service: API and Tag: Alert type: Anomaly

MTTA & MTTR over time

Note: You can compare multiple services on the MTTA/MTTR over time graph of Team Analytics.

Click Compare -> Add multiple comparison data sets. They should all be within the same team and always contain a service -> Click Done.

You can download this graph in .csv format.

Export the MTTA & MTTR over time graph

Important: You can add up to 5 comparison data sets. And, on applying a global filter on the page, your chosen comparison data sets will be removed.

| | Open Incidents by Service | Service-wise mention of the total number of open incidents (Triggered & Acknowledged) | | Open Incidents by Users | User-wise mention of total number of open incidents | | Deduplicated Incidents by Service | Service-wise mention of total number of deduplicated incidents | | Deduplicated Incidents by Alert Sources | Alert Source specific split of total number of deduplicated incidents | | Suppressed Incidents by Service | Service-wise split of total number of suppressed incidents | | Suppressed Incidents Alert Sources | Alert Source specific split of total number of suppressed incidents | | Reassigned Incidents by Team | Team-wise split of total number of reassigned incidents | {% hint style="info" %} **Note:** You can filter Team Analytics based on Services, Tags and Users. Click on **+Add Filter** -> Select the Service, Tag or User -> Click on **Close** How to filter Team Analytics based on Services, Tags and Users {% endhint %} {% hint style="info" %} **Note:** You can export .csv files for each graph. To do so, use the download icon on the top right of each graph. Export the graphs {% endhint %} ### Organization Level Analytics {% hint style="info" %} **Note:** To view the Organization Level Analytics, you need to have the Org Level Analytics Permission. {% endhint %} A user with Org Level Analytics can view the performance of the entire Organization, irrespective of whether you’re a part of a specific team. Organization Analytics Permission gives you the ability to access analytics for all the teams as a collective, but not individual team analytics for the teams they are not a part of. To view Organization Level Analytics, select the appropriate Organization from the top left corner of your screen. 1. Click on **Analytics** in the sidebar 2. By default, the selected time range is the **last 30 days** You can select a custom time range using the utility on the top right corner of the page, to select and apply a time range for Analytics data consumption. In Organization Analytics, you can see many components: | Component | Description | | ------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Incidents | Total incident count of the Organization | | MTTA | Mean Time to Acknowledge shows the average amount of time between a system alert and a team member acknowledging it, for the entire Organization, over a specified period of time | | MTTR | Mean Time to Resolution shows the average amount of time it takes to respond to or resolve an incident, for the entire Organization, over a specified period of time | | MTTA & MTTR over time | ![MTTA & MTTR over time](/files/QJTbwfkGyWBfw1V5kkjs) | | Open Incidents by Team | Team-wise split of the total number of open incidents | | Deduplicated Incidents by Team | Team-wise split of the total number of deduplicated incidents | | Suppressed Incidents by Team | Team-wise split of the total number of suppressed incidents | {% hint style="info" %} **Note:** You cannot filter Organization Analytics based on teams, you need access to a team, to view their performance data. {% endhint %} {% hint style="info" %} **Note:** You can export .csv files for each graph. To do so, use the download icon on the top right of each graph. Export the graph in .csv format {% endhint %} ### FAQs #### Please refer to the Frequently Asked Questions below that might help you fix any issues/answer your queries. **1. What permission do I need to view Organization Analytics?** You need to have the [Organization Analytics Permission](/manage-users/user-permissions-access-controls.md) to view the Organization Analytics Dashboard. **2. Can I view any Team’s performance if I have the Organization Analytics permission?** Organization Analytics Permission gives you the ability to access analytics for all the teams as a collective, but not individual team analytics for the teams they are not a part of. **3. Can I select Service, Tags and Users together to filter out Team’s performance?** Yes, you can select one of each, Services, Tags and Users together to filter out Team’s performance. **4. Do I need to be a part of the Team to view their Team Analytics Dashboard?** Yes, you need to be a part of a Team to view their individual Team Analytics Dashboard. *Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.* --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://support.squadcast.com/analytics/analytics.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.