Squads

What Squads are and understanding how to manage Squads

Squads are smaller groups of members within Teams. Squads could correspond to groups of people who are responsible for specific projects within a Team.

These are especially useful for adding groups of people to be on-call in a Schedule. Squads are also handy when you need to notify the entire group together. For instance, when coordinated responses are required for high-urgency, high-complexity incidents, or as the last level of notification in an Escalation Policy when an incident is still unacknowledged at that point.

Important:

• In organizations with Role-Based Access Control, users with the Manage Teams role can modify or delete squads.

• In organizations with Owner-Based Access Control, only Squad Owners and Team Owners can modify or delete squads.

Create a Squad

Prerequisite: Add Users to your Team before defining a Squad.

To create a Squad in a Team:

1. Navigate to Settings in the sidebar -> Click on Teams from the secondary navigation menu and select the Team that you want to create a Squad in.

3. Click on Squads from the horizontal menu. -> Click on Add Squad to add a new Squad.

5. Add a Squad Name and map the members of the Team. -> Click on Save to create and view the Squad

Edit or Delete a Squad

To edit or delete a squad,

1. Navigate to Settings -> Click on Teams from the secondary navigation menu and select the Team that you want to create a Squad in.

3. Click on Squads from the horizontal menu -> To edit an existing Squad, click on More Options for that particular Squad.

5. Choose Edit to modify the existing Squad or Delete to delete the Squad entirely.

6. After modifying/choosing to delete the Squad, either click on Save or confirm the deletion accordingly.

Have any questions? Ask the community.