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Documentation

Jira Cloud Alert Source

Pre-requisites

Editing an Existing Escalation Policy

If you need to make changes to your escalation policy, you can do so by following the steps in this article.

Invoke an Escalation Policy for an Existing Incident

How to invoke Escalation Policy for an existing incident?

Adding a Service

Services can refer to specific systems, applications, or tools that generate alerts. You will be able to quickly communicate with all concerned users whenever a service is impacted by an incident.

Checkmk

Follow the steps below to configure a service so as to extract its related alert data from Checkmk, which is built on top of Nagios. Squadcast will then process this information to create incidents for this service as per your preferences.

Site24x7

Pre-requisites

FAQs

This document goes over all of the Frequently Asked Questions that we have encountered. If you don't find what you're looking for, feel free to drop us a line in the Intercom Widget below or write to our Support team.

Organizations

In Squadcast, Organizations are the account identifying entity. You can name your organization to reflect the name of the organization you work for, the team that you are a part of or any other relevant name that reflects the purpose of the account.

Incident Rate Limiting

Squadcast limits the number of requests a client can make within a certain period of time.

Deleting your Squadcast Account

Follow the steps below to delete your account:

Slack Alert Source Integration

Creating Incidents from Slack

View Schedules on the Mobile App

You can see any and all schedules created for your organization from within your Squadcast Mobile App.

Microsoft ADFS SSO

Squadcast supports SAML 2.0 based Single Sign On (SSO) login for Microsoft Active Directory users and you can set it for your organisation by following this integration guide.

Create Smart Squads

What are Smart Squads?

Deleting a Service

You can delete a service by following the steps below.

Take Bulk Actions

Bulk actions are a way for you change the incident states for multiple incidents at one shot. You can do this by following the steps below.

Jira Server Alert Source

Pre-requisites

Pin messages from War Room to the Incident Timeline

You can use this feature to pin important messages from the War Room to the Incident Timeline to ensure that any important notes or suggestions are saved for future reference.

Pin messages from War Room to the Incident Timeline

You can use this feature to pin important messages from the War Room to the Incident Timeline to ensure that any important notes or suggestions are saved for future reference.