Services can refer to specific systems, applications, or tools that generate alerts. You will be able to quickly communicate with all concerned users whenever a service is impacted by an incident.
You need to have at least one escalation policy before you can add a Service.
The escalation policy that you assign to a service is its default escalation policy. If routing rules are configured for this service, it can override the default policy and will escalate based on the configured rules.
You can create a service under Services (Sidebar) → Add Service.
Give your service a name and a description.
Then select the type of Integration you want to use from the drop-down menu. This is the integration which will be used for sending in alerts related to this service.
Apart from e-mail and API integrations, the list of applications we support is continuously expanding and you can access it here.
Finally, you can search for and assign the relevant escalation policy to the service.
Updated 18 days ago