Custom Content Templates

Streamline incident management with customizable message and description templates. Define personalized alerts using payload from configured sources, and enhance response efficiency.

Custom Content Templates empower users to define personalized Incident messages and description templates by utilizing the payload of a configured alert source for this service. If there is a template configured, the incoming Incident will have a customized message and description.

In the absence of user-defined templates, the system will default to using the Incident message and description templates defined by Squadcast, which is the current behavior.

Note: This feature is available only in the Premium and Enterprise plans.

Prerequisites

The User Role associated with the user in the Team must have required permissions to manage Services (ability to manage Custom Content Templates).

Create Custom Content Templates

To add a custom content template,

1. Navigate to Services -> Service Overview -> Select or search for your desired service.

2. Expand the accordion -> View Service Details.

3. In the Custom Content Templates section -> Click + Template

4. Select an Alert Source from the drop-down -> Define Templates

Note: For additional information on how to write templates, refer Go’s standard library.

1. Establish the template for the Incident Message and Description -> Refer to the Output section to preview the appearance of your configured template.

Here are some illustrative examples that demonstrate how to define a template for an Incident Message and Description.

1. Click Save.

Note: Please keep in mind that notifications for these incidents will feature the provided custom incident message and will follow applicable notification guidelines.

Delete Custom Content Templates

To delete a custom content template,

1. Click on the Custom Content Template for a selected Service.

2. On the right-hand side, click More Options -> Delete Template

3. A confirmation modal will appear -> Click Delete again to confirm.