Overrides

You can leverage scheduled overrides to address holidays or schedule conflicts

Make one-time adjustments to existing on-call schedules and help on-call engineers with planned vacations, unexpected illnesses, or other events during their on-call shifts. This way, only the users in override schedules will get notified of incidents during the scheduled time period.

Create an Override

To create an override,

Navigate to Schedules -> Click on the Edit Rotations icon, against the schedule where you want to create an override -> Hover over any participant group, click Override -> Enter the duration for which you’re creating an override -> Select Reason from one of the prompts or type your own -> Select the user your want to assign all your slots in this duration -> Click Save.

Note:

You can create an override by clicking on a rotation from the Schedules Overview page as well.

Note:

Override assigns all slots of a user to someone else.

Edit an Override

To edit an override,

Navigate to Schedules -> Expand the Schedule and click on the rotation for which you want to edit the override -> Click Edit Override -> Edit the override details -> Click Save.

Remove an Override

To remove an override,

Navigate to Schedules -> Expand the Schedule and click on the rotation for which you want to remove the override -> Click Remove Override -> A confirmation modal will open -> Click Confirm.

Note:

By removing this override, the previous participant of this rotation will be reassigned.