Shortcut (Clubhouse)
Send ticket details to Squadcast from Shortcut (Clubhouse)
Shortcut (formerly Clubhouse) allows software teams to plan, collaborate, build, and measure success by bringing in the right team workflows.
Route detailed ticket alerts from Shortcut to the right users in Squadcast.
How to integrate Shortcut with Squadcast
In Squadcast: Using Shortcut as an Alert Source
Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.
2. Select Shortcut. Copy the displayed Webhook URL to configure it within Shortcut. Finish by clicking Add Alert Source -> Done.
Important:
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
In Shortcut: Create a Squadcast Webhook
(1) Click on Profile > Integrations
(2) Click on Webhooks
(3) Click on Add New Webhook
(4) Paste the previously copied Webhook URL into Payload URL field and click on Add New Webhook
That is it, you are now good to go! Whenever either of a Story or an Epic is created, an incident will be created in Squadcast for it. When the Story or Epicis moved to the Completed state in Shortcut, the corresponding incident will automatically get resolved in Squadcast as well.
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