Reassign an Incident
Reassigning an Escalation Policy
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Reassigning an Escalation Policy
Last updated
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The User Role for the user in the Team must have the necessary permissions in order to reassign incidents.
An incident in the Triggered
or Acknowledged
state can be reassigned to a different User, Squad, or Escalation Policy.
1. Open an incident that you wish to reassign from the Dashboard or Incidents page
2. Click on Reassign
3. Select a User, Squad, or an Escalation Policy from the drop-down
4. Click on Reassign to complete the action
5. The reassigned action is auto-recorded in the Incident Activity Timeline of the incident and the same can be viewed in the Responders section