Notification Rules
Notification rules define how and when you are notified when an incident is assigned to you
Notification Rules determine how an individual user is notified for an incident that is assigned to them. One can set up rules to be notified on any of the following notification channels:
Email
SMS
Phone
Edit Notification Rules
Click on the user icon in the upper right corner and select Profile
2. You will be taken into the My Profile section where you can see the User Details on the left and the Notification Rules on the right. Click on the Edit button to edit the rules
3. Choose the medium from the drop-down and enter the amount of time after the incident trigger when you wish to get notified
4. You can also add new rules by clicking Add More Rules at the bottom
5. Select Save after making changes to save the configuration
Note:
By default, every new user’s Notification Rules would be defined by Squadcast as indicated by the screenshot below:
You’re good to go. Now, when an incident is assigned to you, you will be notified based on your notification preferences set in the Notification Rules section.
Things to Note:
You can set up a rule to be notified immediately, as soon as the incident is triggered, if you input 0 in the text box that asks for time.
You cannot add
SMSandPhonemultiple times within your Notification Rules. The required repetition can be achieved by setting up the Escalation Policies right. However, there are no such limits forPushorEmail.
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