Pingdom

Steps to configure Pingdom integration for incident management, using Squadcast.

Pingdom helps you gain instant insights into your website’s availability and performance so that you can outsmart the competition with an amazing end-user experience.

You can use our Pingdom integration to route details events from Pingdom to the right users in Squadcast.

How to integrate Pingdom with Squadcast

In Squadcast: Using Pingdom as an Alert Source

1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

Step 1: Navigate to Pingdom integration within a service

2. Select Pingdom. Copy the displayed Webhook URL to configure it within Pingdom. Finish by clicking Add Alert Source -> Done.

Step 2: Add Pingdom as an alert source for a service

Important:

When an alert source turns Active, it’ll show up under Configured Alert Sources. You can either generate a test alert from the integration or wait for a real-time alert t be generated by the Alert Source.

An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

In Pingdom: Create a Squadcast Webhook

1. From the navigation bar on the left, click Settings and then select Integrations

2. You get navigated to the Integrations page. Click on Add integration on the top right

3. Here:

• Select Type as Webhook from the dropdown

• Give the Webhook a Name

• Paste the previously copied Webhook from Squadcast under the URL

• Ensure the Active option is checked

• Finally, click on Save Integration

4. Back in your Integrations page, you should now be able to see the newly added Webhook for Squadcast

5. Now, associate this integration with any of your checks on Pingdom.

Here, we have simply associated this Webhook integration with one of Pingdom's Uptime Checks.

Important:

Please check the Alert when back up checkbox. If this is not done, the corresponding incident in Squadcast will not get auto-resolved when an alert recovers in Pingdom.

Test Alerts from Pingdom

To check if the configured Webhook integration is functioning as expected, within your Checks, you have the option to do so. 1. Against the configured Squadcast Webhook, click on Test. This generates a test alert to Squadcast.

2. In Squadcast, you will be able to see the test incident created by this alert from Pingdom in the Incident Dashboard or the Incident List.

This will confirm that the integration is working fine.

3. You will have to manually resolve this incident in Squadcast.

That is it, you are good to go!

• Every time an alert is created in Pingdom, an incident would be created in Squadcast.

• When the alert is resolved (changes state to Up or Success) in Pingdom, the corresponding incident in Squadcast will be automatically resolved.