Manage Your Profile

Edit your account details and set up notification preferences

Manage Your Profile

Profile Page

  1. Click on the user icon in the upper right corner and select Profile

How to manage profile in Squadcast

2. On your Profile page, you can:

  1. Edit your First Name and Last Name

  2. Change Password

  3. Change Phone Number

  4. Update Personal Notification Rules. Additionally, if your Squadcast Organization is integrated with Slack/Google Hangouts, the same will be indicated here as well

  5. View the Escalation Policies, Squads and Schedules you are a part of

  6. For the past week, view the number of incidents Acknowledged and Resolved by you, along with MTTA and MTTR

Edit Profile

  1. Click on the More Options icon, and select Edit

  2. Fill out the details and click Save

Change Password

  1. Click on the More Options icon, and select Change Password

  2. Fill out Current Password, New Password and Re-enter New Password

  3. Click on Save

Change Mobile Number

  1. Click on the More Options icon, and select Change Phone Number

  2. Select your country Dial Code and fill in the Mobile Number

  3. Click on Verify

How to change mobile number in Squadcast

4. An OTP will be sent to you, fill in the OTP and click Submit

OTP verification in Squadcast

5. If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed every-time an OTP is sent. You can also click on Skip and verify later to verify the Mobile Number later

OTP verification in Squadcast

Mobile Number Verification

Note:

  1. In order to receive Phone and SMS notifications, ensure a valid Mobile Number is entered

  2. Phone and SMS notifications will be disabled if the Mobile Number is not verified

  3. Every time you change your Mobile Number, you have to verify the new Mobile Number to continue receiving Phone and SMS notifications

Change Timezone and Date Format

  1. Click on the More Options icon, and select Edit

  2. Select your country's Timezone and the Date Format

  3. Click on Save

Note:

Places where your Timezone will still reflect UTC:

  • Incident Exports

  • Analytics Panel Exports

  • Status Page Incidents

Postmortem Download and Activity Timeline Download will be in the User selected Timezone

While Onboarding

  1. Enter the details, Mobile Number is optional. You can add a Mobile Number later on your Profile page

Squadcast onboarding details

2. If Mobile Number is provided, a One-time Password (OTP) will be sent to you through SMS and you will be taken to the OTP verification screen

  1. Fill in the OTP and click on Verify to verify your Mobile Number

  2. If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed every time an OTP is sent

  3. If you want to verify your Mobile Number later, you can select Skip and verify later. Mobile Number can be verified on the Profile page

  4. You will then be logged in, irrespective of whether you choose to verify instantly or at a later point in time

Squadcast mobile OTP verification

In Profile Page

To verify Mobile Number

  1. Click on Verify Phone Number

2. An OTP will be sent to your Mobile Number. Fill in the OTP and Submit

Create User Profile - OTP Verification

3. If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed every time an OTP is sent. You can also click on Skip and verify later to verify the Mobile Number later

Create User Profile - Did not receive OTP

4. After verification is complete, the warning message will disappear and you will receive Phone & SMS notifications for incidents

Edit User Profile Details

Note:

If the Mobile Number is not verified via OTP, the same will be indicated in the web app as well as the mobile app.

In the web app:

In the mobile app:

Navigate to My Profile:

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#426: Past Incidents

Change request updated