Google Chat

To send notification to Google Chat for Squadcast Incidents with the help of Outgoing Webhooks

Send notifications to Google chat for Squadcast incidents via Webhook Template

Follow the below steps to Send notifications to Google chat for Squadcast incidents.

1. Login to your Google Chat Account -> click on the desired workspace -> Click on workspace dropdown -> Click Apps & integrations

1. Click on Manage Webhooks -> Add a name and Save -> Copy the webhook URL displayed on the next screen.

Using Webhooks to send Google chat notifications for Squadcast Incidents

1. Navigate to Settings -> Webhooks.

2. Click Add Webhook. On the next screen, you will be guided through three steps. Navigate between these steps by clicking on any of the steps on the top bar.

3. Add Webhook Details:

   1. Webhook Name: Enter the webhook name as Google chat - Send Notification.

   2. Webhook Description (optional): Enter an optional description. For example - This webhook is for sending Google chat notifications for Squadcast Incident.

   3. Failure Notification Email (optional): Enter an email where you want to receive failure notifications. This is particularly helpful when you (or an administrator) want to be notified of webhook-related failures.

   4. URL: Copy and paste the Webhook URL copied from Google chat earlier.

Click Next: Choose Webhook Type, and navigate to the next step.

1. Choose Webhook Type: Choose Webhook type (Manual or Automatic) and add configurations.

   1. Manual Webhook: Manually trigger Webhooks under incidents, on demand. Under Manual Webhook, select the teams that are authorized to access the Webhook. You can select All Teams or enter specific Teams, from the drop-down.

Note:

Select this option only if you want to send incident notifications manually on-demand. If you want to send notifications automatically when certain conditions are met, please choose Automatic webhooks.

1. Automatic Webhook: Automatically trigger Webhooks when the configured conditions match. To set up Automatic Webhook Configurations:

   1. Versions: Select v2

   2. Triggers: Select the following Trigger events (conditions) for which the Webhook will be triggered:

      1. Incident Triggered (This will send notifications whenever a new incident gets triggered in Squadcast)

   3. Filters: You can apply filters on top of events, based on Teams, Services, Alert Sources, and Tags, by having an individual expression or a combination of expressions/expression groups.

Applying filters will trigger the webhook and create Freshdesk tickets only for events that match the filter.

Click Next: Configure Payload, and navigate to the next step.

1. Configure Payload: Select the pre-configured template for Google Chat - Send Message. You can also test the Webhook by clicking the Test Webhook on the bottom right.

Click Save and your Webhook is created.