Site24x7

Get alerts from Site24x7 (a service by Zoho Corp) into Squadcast

Follow the steps below to configure a service so as to push related alert data from Site24x7 onto Squadcast.

Squadcast will then process this information to create incidents for this service as per your preferences.

Pre-requisites

1. A valid Squadcast cloud subscription

2. A user account in Zoho's Site24x7

Using Site24x7 as an Alert Source

1. Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.

2. Select Site24x7. Copy the displayed Webhook URL to configure it within Site24x7. Finish by clicking Add Alert Source -> Done.

Important:

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.

In Site24x7:

Next, head over to your Site24x7 dashboard and set up a Webhook based integration.

You will next be greeted by the Webhooks Integration configuration page. Paste the previously copied Webhook URL into the Hook URL field.

Custom Parameters:

If you wish to send Custom Parameters in your payload, kindly prefix (this is an ABSOLUTE NECESSITY) every parameter-key with CUSTOM. That way, we can point them out in the Incident Description in Squadcast.

Scroll down to configure all other necessary details.

Click on Save and you're pretty much done with the configuration.

You can now start using this integration with Monitors that you might have set up in Site24x7.

Now, whenever any Site24x7 Monitor reports "STATUS" as DOWN, an incident will be triggered in Squadcast . Once this "STATUS" goes back to UP, it will automatically be resolved in Squadcast.