# Analytics {% embed url="" %} The **Analytics Dashboard** helps you analyze the performance of your Organization/ Team, for a given time period. {% hint style="info" %} **Note:** Only users with [Org Level Permission](https://support.squadcast.com/~/changes/lGFY3mJPy207GveiFTeX/manage-users/user-permissions-access-controls) can view Organization Analytics. {% endhint %} ### Team Level Analytics {% hint style="info" %} **Note:** Team Level Analytics uses Role-Based Access Control. Only the users who are part of the Team can view that Team’s performance. {% endhint %} Select the appropriate **Team** from the Team Picker on the top left. 1. Click on **Analytics** in the sidebar 2. By default, the selected time range is the **last 30 days** You can select a custom time range using the utility on the top right corner of the page, to select and apply a time range for Analytics data consumption.
Analytics - Incident Management using Squadcast
In Team Analytics, you can see many components: | Component | Description | | --------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Incidents | Total incidents of the team | | MTTA | Mean Time To Acknowledge shows how quickly your team is able to respond to an incident. This is calculated by their time to Acknowledge an incident | | MTTR | Mean Time To Resolve shows how quickly your team is able to resolve incidents as they arise. This is calculated by their time to Resolve an incident | | MTTA & MTTR over time |

The image here shows the MTTA & MTTR over time for applied filters i.e Service: API and Tag: Alert type: Anomaly

MTTA & MTTR over time

Note: You can compare multiple services on the MTTA/MTTR over time graph of Team Analytics.

Click Compare -> Add multiple comparison data sets. They should all be within the same team and always contain a service -> Click Done.

You can download this graph in .csv format.

Export the MTTA & MTTR over time graph

Important: You can add up to 5 comparison data sets. And, on applying a global filter on the page, your chosen comparison data sets will be removed.

| | Open Incidents by Service | Service-wise mention of the total number of open incidents (Triggered & Acknowledged) | | Open Incidents by Users | User-wise mention of total number of open incidents | | Deduplicated Incidents by Service | Service-wise mention of total number of deduplicated incidents | | Deduplicated Incidents by Alert Sources | Alert Source specific split of total number of deduplicated incidents | | Suppressed Incidents by Service | Service-wise split of total number of suppressed incidents | | Suppressed Incidents Alert Sources | Alert Source specific split of total number of suppressed incidents | | Reassigned Incidents by Team | Team-wise split of total number of reassigned incidents | {% hint style="info" %} **Note:** You can filter Team Analytics based on Services, Tags and Users. Click on **+Add Filter** -> Select the Service, Tag or User -> Click on **Close** How to filter Team Analytics based on Services, Tags and Users {% endhint %} {% hint style="info" %} **Note:** You can only select one Service, Tag and User at a time. Multiselect for any one category is not permitted today. {% endhint %} {% hint style="info" %} **Note:** You can export .csv files for each graph. To do so, use the download icon on the top right of each graph. Export the graphs {% endhint %} ### Organization Level Analytics {% hint style="info" %} **Note:** To view the Organization Level Analytics, you need to have the Org Level Analytics Permission. {% endhint %} A user with Org Level Analytics can view the performance of the entire Organization, irrespective of whether you’re a part of a specific team. Organization Analytics Permission gives you the ability to access analytics for all the teams as a collective, but not individual team analytics for the teams they are not a part of. To view Organization Level Analytics, select the appropriate Organization from the top left corner of your screen. 1. Click on **Analytics** in the sidebar 2. By default, the selected time range is the **last 30 days** You can select a custom time range using the utility on the top right corner of the page, to select and apply a time range for Analytics data consumption. In Organization Analytics, you can see many components: | Component | Description | | ------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Incidents | Total incident count of the Organization | | MTTA | Mean Time to Acknowledge shows the average amount of time between a system alert and a team member acknowledging it, for the entire Organization, over a specified period of time | | MTTR | Mean Time to Resolution shows the average amount of time it takes to respond to or resolve an incident, for the entire Organization, over a specified period of time | | MTTA & MTTR over time | ![MTTA & MTTR over time](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2FH5tJibRPctK7lmPyfnXL%2Fanalytics_5%20\(1\).png?alt=media\&token=c137758c-4cbf-48bd-9b5a-054f4b627378) | | Open Incidents by Team | Team-wise split of the total number of open incidents | | Deduplicated Incidents by Team | Team-wise split of the total number of deduplicated incidents | | Suppressed Incidents by Team | Team-wise split of the total number of suppressed incidents | {% hint style="info" %} **Note:** You cannot filter Organization Analytics based on teams, you need access to a team, to view their performance data. {% endhint %} {% hint style="info" %} **Note:** You can export .csv files for each graph. To do so, use the download icon on the top right of each graph. Export the graph in .csv format {% endhint %} ### FAQs #### Please refer to the Frequently Asked Questions below that might help you fix any issues/answer your queries. **1. What permission do I need to view Organization Analytics?** You need to have the [Organization Analytics Permission](https://support.squadcast.com/~/changes/lGFY3mJPy207GveiFTeX/manage-users/user-permissions-access-controls) to view the Organization Analytics Dashboard. **2. Can I view any Team’s performance if I have the Organization Analytics permission?** Organization Analytics Permission gives you the ability to access analytics for all the teams as a collective, but not individual team analytics for the teams they are not a part of. **3. Can I select multiple Services, Tags or Users to filter out Team’s performance?** No, multiselect is not permitted for any Service, Tags or Users filter today. You can only select one of each, at a time. **4. Can I select Service, Tags and Users together to filter out Team’s performance?** Yes, you can select one of each, Services, Tags and Users together to filter out Team’s performance. **5. Do I need to be a part of the Team to view their Team Analytics Dashboard?** Yes, you need to be a part of a Team to view their individual Team Analytics Dashboard.