Experience Incident Response with Observability (SaaS)

SWO SaaS users can experience modern incident response with automated trial provisioning

Squadcast is now SolarWinds Incident Response. We are undergoing a phased re-branding activity. In the mean time, you might notice both names in use across multiple places.

Incident Response Trial & Integration Overview

This feature enables existing SWO SaaS users to seamlessly provision, explore, and integrate a 30-day Enterprise Plan trial of the Incident Response (IR) platform directly from their current ecosystem.

Trial Activation & Provisioning

The activation process is designed to be frictionless, requiring minimal manual input.

• Visibility: A call-to-action (CTA) labeled "Try Incident Response" will be visible at the bottom of the left navigation bar for all account users and viewers.

• Eligibility: Only Admins or Account Owners have the permission to trigger the activation.

• Automated Provisioning: Clicking the button initiates an automated, single-click trial provisioning almost instantly.

• Redirection: Upon success, the user is automatically logged into the IR platform, pre-populated with basic entities for immediate context.

Onboarding & User Experience (FTUE)

To ensure quick value realisation, new trial users follow a guided First-Time User Experience (FTUE).

• Identity Verification: Users can start by adding and verifying their phone number via OTP to secure the account and enable alerting via SMS and voice calls.

• Guided Tours: Context-aware walkthroughs are triggered on each page the user visits, explaining key features and workflows at a high-level.

• Enterprise Access: The trial defaults to the Enterprise Plan, granting unlimited access to all features for 30 days.

• Customer Success: Our teams will provide high-touch support throughout the trial duration.

User Mapping, Management and Other Details

SWO SaaS Type	IR User Type	IR Permissions, Roles
First Account Owner / Admin to provision IR Trial	Account Owner	All Permissions + Manage Team and Admin Roles in Default Team
Account Owner / Admin	User	All Permissions + Admin Role in Default Team
User	User	Permissions associated with User and User Role in Default Team
Viewer	Stakeholder	Observer Role in Default Team

User management limitations Removing a user from SWO SaaS does not automatically remove them from IR. Such users must be manually marked as Stakeholders in IR.