# Experience Incident Response with Observability (SaaS)

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Squadcast is now SolarWinds Incident Response. We are undergoing a phased re-branding activity. In the mean time, you might notice both names in use across multiple places.
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### Incident Response Trial & Integration Overview

This feature enables existing SWO SaaS users to seamlessly provision, explore, and integrate a 30-day Enterprise Plan trial of the Incident Response (IR) platform directly from their current ecosystem.

#### Trial Activation & Provisioning

The activation process is designed to be frictionless, requiring minimal manual input.

* Visibility: A call-to-action (CTA) labeled "Try Incident Response" will be visible at the bottom of the left navigation bar for all account users and viewers.
* Eligibility: Only Admins or Account Owners have the permission to trigger the activation.
* Automated Provisioning: Clicking the button initiates an automated, single-click trial provisioning almost instantly.
* Redirection: Upon success, the user is automatically logged into the IR platform, pre-populated with basic entities for immediate context.

<figure><img src="/files/cbZFOMAM3IOVdF1TrPoh" alt=""><figcaption></figcaption></figure>

#### Onboarding & User Experience (FTUE)

To ensure quick value realisation, new trial users follow a guided First-Time User Experience (FTUE).

* Identity Verification: Users can start by adding and verifying their phone number via OTP to secure the account and enable alerting via SMS and voice calls.
* Guided Tours: Context-aware walkthroughs are triggered on each page the user visits, explaining key features and workflows at a high-level.
* Enterprise Access: The trial defaults to the Enterprise Plan, granting unlimited access to all features for 30 days.
* Customer Success: Our teams will provide high-touch support throughout the trial duration.

#### User Mapping, Management and Other Details

| SWO SaaS Type                                     | IR User Type  | IR Permissions, Roles                                          |
| ------------------------------------------------- | ------------- | -------------------------------------------------------------- |
| First Account Owner / Admin to provision IR Trial | Account Owner | All Permissions + Manage Team and Admin Roles in Default Team  |
| Account Owner / Admin                             | User          | All Permissions + Admin Role in Default Team                   |
| User                                              | User          | Permissions associated with User and User Role in Default Team |
| Viewer                                            | Stakeholder   | Observer Role in Default Team                                  |

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**User management limitations**\
Removing a user from SWO SaaS does not automatically remove them from IR. Such users must be manually marked as Stakeholders in IR.
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