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The Squadcast Support Hub

Welcome to the Squadcast Support Hub. You’ll find comprehensive guides and documentation to help you start working with Squadcast as quickly as possible. Let’s jump right in!

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Documentation

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Getting Started

Quickstart Guide
Glossary
FAQs

User Management

Manage Your Profile
Manage all Users
Add Users
Import Users
Notification Rules
Change Account Owner

Squads

Manage Squads
Create Smart Squads

Services

Adding a Service
Maintenance Mode
Suppression Rules
Service Levels (Deprecated)
Alert Deduplication Rules
- Incident Status Based Deduplication
- Service Dependancy Based Deduplication
Event Tagging
Alert Routing
Deleting a Service
Service Specific Slack Channel

Schedules

Create and Manage On-call Schedules & Rotations
Supported On-call Schedules & Rotations
Who is On-Call?
Schedule Overrides

Escalation Policies

Create & Manage Escalation Policies
Editing an Existing Escalation Policy
Invoke an Escalation Policy for an Existing Incident

Dashboards

Incident Dashboard
Dashboard Metrics
SLO Dashboard (Deprecated)
Take Bulk Actions
Squadcast Search

Incident List

Incident List Table View
Filter Incidents
Export Incidents
Save Filter View

Incidents Page

Incident Details
Incident Timeline
Incident War Room
Pin messages from War Room to the Incident Timeline
Manually Creating an Incident
Postmortems

StatusPage

StatusPage

Analytics

Analyze Metrics

Alert Source Integrations

Amazon Cloudwatch (AWS)
AWS CloudTrail Logs
AWS CloudTrail via CloudWatch
AppDynamics
APIv2
AppSignal
Azure Monitor
Buildkite
Checkmk
Cisco DNAC
Conviva
CopperEgg
Coralogix
Crashlytics
Datadog
Dynatrace
Elastic
ElastAlert
Email
Freshping
Ghost Inspector
Grafana
Graylog
Hetrixtools
Honeybadger
Icinga2
InsightOps (LogEntries)
Instana
Jenkins Integration
Jira Cloud Alert Source
Jira Server Alert Source
LogDNA
Loggly
Logstash
ManageEngine OpManager
MongoDB Atlas / Cloud Manager
Nagios
New Relic
OverOps
Papertrail
Pingdom
Prometheus
PRTG Network Monitor
Rapid7 insightIDR
Rollbar
Runscope
Scout APM
Sensu
Sensu Go
Sentry.io
Server Density
SignalFx
Site24x7
Slack Alert Source Integration
Splunk
Sqreen
Stackdriver
Stackify Retrace
StatusCake
Sumo Logic
Sysdig Monitor
Uptime Robot
Zabbix
Zabbix 5.0

Extensions

CircleCI
GitHub
Google Hangouts
Jira Cloud
Jira Server (On-Premise)
Slack

SSO

Azure Active Directory SSO
Google SSO
Microsoft ADFS SSO
Okta SSO
SAML 2.0 Based SSO

Mobile App

Using the Mobile App

Squadcast Actions

What are Squadcast Actions?
CircleCI Actions
Squadcast Runbooks (Deprecated)
How-to-Video: Squadcast Actions

Squadcast API Documentation

Squadcast Public API - Refresh Token
Squadcast API Documentation

Managing your Squadcast Account

Deactivating your Squadcast Account
Deleting your Squadcast Account
Incident Rate Limiting
Organizations
Upgrading to a Paid Plan
Terraform Provider for Squadcast

Getting Started

Quickstart Guide
Glossary
FAQs

User Management

Manage Your Profile
Manage all Users
Add Users
Import Users
Notification Rules
Change Account Owner

Squads

Manage Squads
Create Smart Squads

Services

Adding a Service
Maintenance Mode
Suppression Rules
Service Levels (Deprecated)
Alert Deduplication Rules
- Incident Status Based Deduplication
- Service Dependancy Based Deduplication
Event Tagging
Alert Routing
Deleting a Service
Service Specific Slack Channel

Schedules

Create and Manage On-call Schedules & Rotations
Supported On-call Schedules & Rotations
Who is On-Call?
Schedule Overrides

Escalation Policies

Create & Manage Escalation Policies
Editing an Existing Escalation Policy
Invoke an Escalation Policy for an Existing Incident

Dashboards

Incident Dashboard
Dashboard Metrics
SLO Dashboard (Deprecated)
Take Bulk Actions
Squadcast Search

Incident List

Incident List Table View
Filter Incidents
Export Incidents
Save Filter View

Incidents Page

Incident Details
Incident Timeline
Incident War Room
Pin messages from War Room to the Incident Timeline
Manually Creating an Incident
Postmortems

StatusPage

StatusPage

Analytics

Analyze Metrics

Alert Source Integrations

Amazon Cloudwatch (AWS)
AWS CloudTrail Logs
AWS CloudTrail via CloudWatch
AppDynamics
APIv2
AppSignal
Azure Monitor
Buildkite
Checkmk
Cisco DNAC
Conviva
CopperEgg
Coralogix
Crashlytics
Datadog
Dynatrace
Elastic
ElastAlert
Email
Freshping
Ghost Inspector
Grafana
Graylog
Hetrixtools
Honeybadger
Icinga2
InsightOps (LogEntries)
Instana
Jenkins Integration
Jira Cloud Alert Source
Jira Server Alert Source
LogDNA
Loggly
Logstash
ManageEngine OpManager
MongoDB Atlas / Cloud Manager
Nagios
New Relic
OverOps
Papertrail
Pingdom
Prometheus
PRTG Network Monitor
Rapid7 insightIDR
Rollbar
Runscope
Scout APM
Sensu
Sensu Go
Sentry.io
Server Density
SignalFx
Site24x7
Slack Alert Source Integration
Splunk
Sqreen
Stackdriver
Stackify Retrace
StatusCake
Sumo Logic
Sysdig Monitor
Uptime Robot
Zabbix
Zabbix 5.0

Extensions

CircleCI
GitHub
Google Hangouts
Jira Cloud
Jira Server (On-Premise)
Slack

SSO

Azure Active Directory SSO
Google SSO
Microsoft ADFS SSO
Okta SSO
SAML 2.0 Based SSO

Mobile App

Using the Mobile App

Squadcast Actions

What are Squadcast Actions?
CircleCI Actions
Squadcast Runbooks (Deprecated)
How-to-Video: Squadcast Actions

Squadcast API Documentation

Squadcast Public API - Refresh Token
Squadcast API Documentation

Managing your Squadcast Account

Deactivating your Squadcast Account
Deleting your Squadcast Account
Incident Rate Limiting
Organizations
Upgrading to a Paid Plan
Terraform Provider for Squadcast

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Integrations & Extensions

Integrations & Extensions

Alerts & Incidents

🧩 Integrations & Extensions

Amazon Cloudwatch (AWS)
AWS CloudTrail via CloudWatch
API (Deprecated)
Azure Active Directory SSO
Buildkite
CircleCI Integration
CopperEgg
Conviva
Datadog
ElastAlert
Email
Ghost Inspector
Google SSO
Graylog
Hetrixtools
Honeybadger
Instana
Jira Server (On-Premise)
Jira Server Alert Source
Jenkins
LogDNA
MongoDB Atlas / Cloud Manager
Microsoft ADFS SSO
Nagios
Okta SSO
Pingdom
PRTG Network Monitor
Rapid7 InsightIDR
Runscope
Scout APM
Sensu Go
Sentry.io
Slack
SignalFx
Site24x7
Splunk
Squadcast Public API
StatusCake
Zabbix 5.0

AWS CloudTrail Logs
AppDynamics
APIv2
Azure Monitor
Cisco DNAC
Crashlytics
Coralogix
Checkmk
Dynatrace
Elastic
Freshping
GitHub
Grafana
Google Hangouts
InsightOps (LogEntries)
Icinga2
InsightOps (LogEntries)
Jira Cloud
Jira Cloud Alert Source
Loggly
Logstash
ManageEngine OpManager
New Relic
OpsRamp
OverOps
Papertrail
Prometheus
Rollbar
SAML 2.0 Based SSO
Sensu
Server Density
Slack Alert Source Integration
Sqreen
Stackdriver
Sysdig Monitor
Sumo Logic
Uptime Robot
Zabbix