Manage Your Profile

Edit your account details and set up notification preferences

Profile Page

(1) Click on the user icon in the upper right corner and select Profile

(2) On your Profile page, you can:

(a) Edit your First Name and Last Name

(b) Change Password

(c) Change Phone Number

(d) Update Personal Notification Rules. Additionally, if your Squadcast Organization is integrated with Slack/Google Hangouts, the same will be indicated here as well

(e) View the Escalation Policies, Squads and Schedules you are a part of

(f) Generate and view existing API Refresh Tokens

(g) For the past week, view the number of incidents Acknowledged and Resolved by you, along with MTTA and MTTR

Edit Profile

(1) Click on More Options icon, and select Edit

(2) Fill out the details and click Save

Change Password

(1) Click on More Options Icon, and select Change Password

(2) Fill out Current Password, New Password and Re-enter New Password

(3) Click on Save

Change Mobile Number

(1) Click on More Options Icon, and select Change Phone Number

(2) Select your country Dial Code and fill in the Mobile Number

(3) Click on Verify

(4) An OTP will be sent to you, fill in the OTP and click Submit

(5) If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed everytime an OTP is sent. You can also click on Skip and verify later to verify the Mobile Number later

Mobile Number Verification

While Onboarding

(1) Enter the details, Mobile Number is optional. You can add a Mobile Number later in your Profile page

(2) If Mobile Number is provided, a One-time Password (OTP) will be sent to you through SMS and you will be taken to the OTP verification screen

(a) Fill in the OTP and click on Verify to verify your Mobile Number

(b) If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed everytime an OTP is sent

(c) If you want to verify your Mobile Number later, you can select Skip and verify later. Mobile Number can be verified in the Profile page

(d) You will then be logged in, irrespective of whether you choose to verify instantly or at a later point in time

In Profile Page

To verify Mobile Number

(1) Click on Verify Phone Number

(2) An OTP will be sent to your Mobile Number. Fill in the OTP and Submit

(3) If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed everytime an OTP is sent. You can also click on Skip and verify later to verify the Mobile Number later

(4) After verification is complete, the warning message will disappear and you will receive Phone & SMS notifications for incidents