Reassign an Incident

Reassigning an Escalation Policy

An incident in the Triggered or Acknowledged state can be reassigned to a different User, Squad or an Escalation Policy.

(1) Open an incident that you wish to reassign from the Dashboard or Incident List

(2) Click on Reassign

(3) Select a User, Squad or an Escalation Policy from the dropdown

(4) Click on Reassign to complete the action

(5) The reassigned action is auto-recorded in the Incident Activity Timeline of the incident and the same can be viewed under Responders section