Reassign an Incident
An incident in the Triggered or Acknowledged state can be reassigned to a different User, Squad or an Escalation Policy.
(1) Open an incident that you wish to reassign from the Dashboard or Incident List
(2) Click on Reassign
(3) Select a User, Squad or an Escalation Policy from the dropdown
When an incident is reassigned to a User or Squad then the user(s) are notified based on their Personal Notification Rules set up under their Profile settings.
(4) Click on Reassign to complete the action
(5) The reassigned action is auto-recorded in the Incident Activity Timeline of the incident and the same can be viewed under Responders section