Reassign an Incident

Reassigning an Escalation Policy


  • The User Role for the user in the Team must have the necessary permissions in order to reassign incidents.

Reassiging Incidents

An incident in the Triggered or Acknowledged state can be reassigned to a different User, Squad or an Escalation Policy.

(1) Open an incident that you wish to reassign from the Dashboard or Incidents page

(2) Click on Reassign

(3) Select a User, Squad or an Escalation Policy from the drop-down

(4) Click on Reassign to complete the action

(5) The reassigned action is auto-recorded in the Incident Activity Timeline of the incident and the same can be viewed in the Responders section