User Roles and privileges

Squadcast has four different User Roles:

Account Owner

Squadcast allows only one Account Owner per organization. An Account Owner has all the privileges in that organization and will be responsible for the billing of the account.

Admin

Admin has all the privileges of the account other than Billing. Typically Admins can be Engineering Managers, Technical Leads or the people responsible for the Engineering or DevOps teams.

User

Users only have the privilege to edit their own profile but can see all the incidents happening in an organization. Typically Users are the engineers or support staff in a team.

Stakeholder

As the name implies, these are typically other participants from the organization who may have an interest in the incident management process. They could be Product Managers, Customer Support representatives, CxOs and so on.

Stakeholders have view-only access to all Incidents.

The below table helps understand role permissions easily.

Role/Feature	Account Owner	Admin	User
Incidents Page	View, Add, Respond	View, Add, Respond	View, Add, Respond
User	View, Add, Edit, Delete all Users	View, Add, Edit, Delete all Users	View
Squad	View, Add, Edit, Delete	View, Add, Edit, Delete	View
Escalation Policies	View, Add, Edit, Delete	View, Add, Edit, Delete	View
Services	View, Add, Edit, Delete	View, Add, Edit, Delete	View
Schedules	View, Add, Edit, Delete	View, Add, Edit, Delete	View
Integrations	View, Integrate, Revoke	View, Integrate, Revoke	View
Analytics	View	View, Integrate, Revoke	View
Billing	View, Edit	No Access	No Access