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Adding your team members and defining their roles

User Roles and privileges

Squadcast has four different User Roles:

Account Owner

Squadcast allows only one Account Owner per organization. An Account Owner has all the privileges in that organization and will be responsible for the billing of the account.

Admin

Admin has all the privileges of the account other than Billing. Typically Admins can be Engineering Managers, Technical Leads or the people responsible for the Engineering or DevOps teams.

User

Users only have the privilege to edit their own profile but can see all the incidents happening in an organization. Typically Users are the engineers or support staff in a team.

Stakeholder

As the name implies, these are typically other participants from the organization who may have an interest in the incident management process. They could be Product Managers, Customer Support representatives, CxOs and so on.

Stakeholders have view-only access to all Incidents.

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Note

Only an Account Owner or Admin can add or delete users, admins and stakeholders.
If you are a User or Stakeholder in Squadcast, this privilege is not available for you.

The below table helps understand role permissions easily.

Role / Feature

Account Owner

Admin

User

Stakeholder

Incidents Page

View, Add, Respond

View, Add, Respond

View, Add, Respond

View

User

View, Add, Edit, Delete all Users

View, Add, Edit, Delete all Users

View

View

Squad

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Escalation Policies

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Services

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Schedules

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Integrations

View, Integrate, Revoke

View, Integrate, Revoke

View

View

Analytics

View

View

View

View

Billing

View, Edit

No Access

No Access

No Access

API Refresh Token

Create or Revoke for all User Roles

Create or Revoke for Self

Create or Revoke for Self

Postmortem Template Creation

View, Create, Edit, Delete

View, Create, Edit, Delete

No Access

Run a Postmorten

Start, Create, Update, View, Download, Delete

Start, Create, Update, View, Download, Delete

Start, Create, Update, View, Download, Delete

Updated about a month ago



Manage all Users


Adding your team members and defining their roles

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