Manage All Users

Adding your team & defining their roles

User Roles and privileges

Squadcast has four different User Roles:

Account Owner

Squadcast allows only one Account Owner per organization. An Account Owner has all the privileges in that organization and will be responsible for the billing of the account.

Admin

Admin has all the privileges of the account other than Billing. Typically Admins can be Engineering Managers, Technical Leads or the people responsible for the Engineering or DevOps teams.

User

Users only have the privilege to edit their own profile but can see all the incidents happening in an organization. Typically Users are the engineers or support staff in a team.

Stakeholder

As the name implies, these are typically other participants from the organization who may have an interest in the incident management process. They could be Product Managers, Customer Support representatives, CxOs and so on.

Stakeholders have view-only access to all Incidents.

The below table helps understand role permissions easily.

Role/Feature Account Owner Admin User
Incidents Page View, Add, Respond View, Add, Respond View, Add, Respond
User View, Add, Edit, Delete all Users View, Add, Edit, Delete all Users View
Squad View, Add, Edit, Delete View, Add, Edit, Delete View
Escalation Policies View, Add, Edit, Delete View, Add, Edit, Delete View
Services View, Add, Edit, Delete View, Add, Edit, Delete View
Schedules View, Add, Edit, Delete View, Add, Edit, Delete View
Integrations View, Integrate, Revoke View, Integrate, Revoke View
Analytics View View, Integrate, Revoke View
Billing View, Edit No Access No Access