Squadcast Support

The Squadcast support Developer Hub

Welcome to the Squadcast support developer hub. You'll find comprehensive guides and documentation to help you start working with Squadcast support as quickly as possible, as well as support if you get stuck. Let's jump right in!

Get Started    

Manage all Users

Adding your team & defining their roles

User Roles and privileges

Squadcast has four different user roles:

Account Owner

Squadcast allows only one Account Owner per organization. She has all the privileges in that organization and will be responsible for the billing of the account.

Admin

Admin has all the privileges of the account other than Billing. Typically Admin can be Engineering Managers, Technical Lead or the person responsible for the engineering or DevOps team.

User

Users only have the privilege to edit their own profile but can see all the incidents happening in an organization. Typically Users are the engineers or support staff in a team

Stakeholders

As the name implies, these are typically other participants from the organization who may have an interest in the incident management process. They could be Product Managers, Customer Support representatives, CxOs and so on.

Stakeholders have view-only access to all Incidents. Additionally, they will be automatically subscribed to receive e-mail and push notifications for any incidents that they are associated with..

The below table helps understand role permissions easily.

Role / Feature
Account Owner
Admin
User
Stakeholder

Incidents Page

View, Add, Respond

View, Add, Respond

View, Add, Respond

View

User

View, Add, Edit, Delete all Users

View, Add, Edit, Delete all Users

View

View

Squad

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Escalation Policies

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Services

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Schedules

View, Add, Edit, Delete

View, Add, Edit, Delete

View

View

Integrations

View, Integrate, Revoke

View, Integrate, Revoke

View

View

Analytics

View

View

View

View

Billing

View, Edit

No Access

No Access

No Access

Add or Remove a user

You can access the users page by clicking on the Users tab from the sidebar and view all the users of your organisation.

Click on Add Users button and type in the First Name, Last Name and Email id of the user whom you wish to add to your organisation. Choose the role from the drop down that is most appropriate for each new user.

You can also remove an user by clicking on the red delete icon.

Alert Forwarding

This is a setting that allows you to excuse users from getting alerts from Squadcast and instead forward it to someone else. You can set the Alert Forwarding status for any particular user and select a replacement user (forward to) who will be contacted for any incidents in that time.

This ensures that critical alerts are not missed or delayed due to the engineer being super busy or away on holiday.

Just click Save after making all the changes.

Manage all Users


Adding your team & defining their roles

Suggested Edits are limited on API Reference Pages

You can only suggest edits to Markdown body content, but not to the API spec.