Invoke an Escalation Policy for an Existing Incident

Invoking an Escalation Policy

How to invoke Escalation Policy for an existing incident?

You can reassign the incident to the escalation policy which needs to be invoked from within the Incident Details Page

  • Move over to the Incident Page of the incident for which the escalation policy must be invoked.

  • Click on the Reassign button and choose the escalation policy that needs to be invoked.

  • Click Save

  • This will also be reflected on the Incident Timeline