Filter Incidents by different parameters like Date & Time of creation, affected Services, Alert Sources, to whom an incident was Assigned To or custom Tags associated with the incidents.
First, select the Team from the team picker on the top
(1) Click on Incidents on the sidebar
(2) Click on Add Filter to customize your incident list by applying multiple filters
(3) The filters that are available at the moment are:
- Date & Time
- Alert Source
- Assigned To
Date & Time
This filter allows you to filter down incidents to a specific time range. By default, the incidents within the last 30 days are displayed. Change the filter by choosing a different option.
This option allows you to give a custom time range within which you would like to view your incidents. Here, you can also select the exact time with which you would like to filter by.
Note: You will be limited to choose the custom time range here based on the plan that you are currently on (data retention by the plan).
Filter incidents by Services.
You can choose to filter by multiple Services, so use the checkbox to select all the Services. You can also use the search box to narrow down your options.
Filter incidents by Alert Sources.
You can choose to filter by multiple Alert Sources, so use the checkbox to select all the Alert Sources. You can also use the search box to narrow down your options.
You can choose to filter by multiple values, so use the checkbox to select all the values. You can also use the search box to narrow down your options.
Filter Incidents by Tags.
- In order to filter by Tags, first select the
- Then select the
valueof the Tag. You can use the search box to narrow down your options.
Note: When you are not filtering by any Services, tags across all the Services will be displayed. To narrow down your Tags by Service, make sure to apply the Service filter first.
Search for Custom Tags
If you are unable to find the option you want to filter by, then you can input custom values for Tag search. In order to do so, enter the custom
value and click on the
+ icon to add the custom Tag filter.
Add / Delete Multiple Tag Filters
To add a new Tag filter, open the tags filter and click on the
+ new tag button, and select the
value of the new Tag.
To delete a Tag filter, click on the cross button of the corresponding Tag.
Choosing multiple Tag values will serve as a logical
AND operation. Should you want to see the list of incidents for each Tag, make sure to do so in multiple steps.
Filter Incident by Incident Status.
Select the Statuses of your choice to filter out incidents by statuses.